— Support
How can we help?
Email, live chat, Discord and a knowledge base — and a real team behind all of it. Most tickets are acknowledged within the hour during business hours.
support@traders4traders.com— How we help
Reach us your way.
Email support
Send us the detail and we will work it properly. Most tickets acknowledged within the hour during business hours.
support@traders4traders.com →Live chat
Our AI trading assistant answers quick questions from anywhere on the platform, day or night. Anything it cannot resolve goes to the team.
Open from any page →Discord community
Members-only server with direct access to Bradley, the mentor team and the wider trading community.
Members only →Knowledge base
Setup guides, troubleshooting and detailed FAQs covering the platform, evaluations and billing.
Browse articles →
- < 1 hrStandard acknowledgementMost tickets acknowledged within the hour during business hours.
- ImmediateUrgent escalationAnything flagged High or Urgent is escalated straight away.
- Mon–FriCoverage8am–8pm AEST. Weekend messages are answered on the next business day.
— Common questions
The ones we get most.
How do I cancel my subscription?
From your profile page, at any time. Cancellation takes effect at the end of your current billing period and you keep access until then. No email or phone call required.
I am on a 7-day trial — when am I charged?
Never, unless you upgrade. The trial starts automatically with a free signup — no card details required. It runs for 7 days, then simply ends unless you choose to upgrade from your profile. Nothing is charged automatically.
Can I get a refund on a program?
There is a 30-day money-back guarantee, which ends when you place your first trade on your evaluation account. Ask within 30 days and before that first trade and we refund in full.
My evaluation breached a limit. What now?
A reset is $139.00 and you start again on the same terms. Nothing else changes — same target, same limits, no time pressure.
The signals are not coming through.
Check push notifications are enabled for the T4T app and that your MT5 Bridge is connected. If both look right, contact us with your account email and we will look at the feed from our side.
Do you offer support in my timezone?
We are Sydney-based, so responses come during Australian business hours. Live sessions run Tuesday and Thursday and everything is recorded, so a timezone is never the reason you miss content.
Still stuck?
Email us with your account email address and what you were trying to do. Include a screenshot if you have one — it usually saves a round trip.
Sydney-based · Mon–Fri, 8am–8pm AEST · weekend messages answered next business day